Mollen enables clients
and patients to access and deliver healthcare services in the most convenient
and cost effective ways possible. We do this by leveraging a network of over
200,000 healthcare professionals to deliver services wherever people live, work,
play, worship and shop. Mollen is also the the largest independent mass-immunizer in the
country and last year we conducted over 100,000 healthcare events across all
fifty states.
The healthcare services we provide,
typically require a lot of physical documents: in 2011, we used 20 million
pieces of paper for everything from patient records to insurance verification
to credit card processing. Paper gave everyone problems. It was an imposition on our patients,
who had to spend time manually filling out forms, our nurses, because it slowed
them down, and finance, because it delayed billing. It was also a drain on the
environment.
We knew we needed move away from paper
and go digital, so we explored a number of different avenues - tablets, laptops
and smartphones, among others. Ultimately we decided to go with Chromebooks
with 3G, for a number of reasons. The first is security - with the Chrome
Management Console, we could centrally configure the devices so they gave users
access to just those sites and apps necessary for them to provide services.
Second, Chromebooks enabled us to reduce our paper consumption by 80%, while
providing our customers better service through a faster digital experience. And
third, they’ve speed up our internal processes. Our nurses can now look up a
patient’s medical history and determine if they’re eligible and covered for a
given procedure, a process that previously would have taken days. And we’re
able to accept credit cards and handle insurance billing onsite, ensuring that
we’ll get paid for our services.
While security and paper
reduction were the primary reasons we chose Chromebooks, we realized quickly
there were additional benefits.
Chromebooks have helped us more easily adhere to the Health Insurance
Portability and Accountability Act (HIPAA) by using 3G instead of WiFi. Using
WiFi would have required us to audit each of the thousands of networks we would
have been operating on. Whereas, since 3G’s built in to each Chromebook and
communicates with our cellular carrier, Verizon, directly, we didn’t have an
additional local area network we needed to audit, saving us time and resources.
By moving to Chromebooks, not only are we able to increase the number of people we’re able to serve, but we’re able to do so better, more securely and at a reduced cost. And by reducing our reliance on paper, we’re happy that we’re helping reduce our environmental impact, as well.
Learn more at http://www.MollenHealth.com
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